Category Archives: Tips

Opening G-LUXE and G-LITE Strollers

The G-LUXE and G-LITE strollers only require a few steps to open them before you’re ready to stroll.  Just follow the steps below.

  • Release the lock latch on the left side of the stroller frame
  • Let the front wheels fall to the ground
  • Push down on the black foot pedal with your foot while pulling up on the handlebars
  • Make sure both sides of the frame “click” so you know the stroller is locked open

To see how the stroller is opened, check out this video.

Where will our tech team go next?

Dying to have an UPPAbaby Tune-UP Gear-UP® event in your area? Here is your chance. Place your vote for our next event location here!

If you don’t see a location near you listed for our contest, please contact us at with your suggestion and stroller concerns and we will do our best to assist you.

Henry MESA in summer? We say heck yeah!

Finally our days here on the East Coast are gradually getting warmer(woo hoo).  I have been asked numerous times at our Tune-UP Gear-UP®  events if the new Henry MESA, made of Merino wool, would be extra hot for a child. Well, I can give you a wholehearted heck no!

Aside from being the first and only car seat to pass federal safety standards without the use of fire retardant chemicals, the naturally flame resistant Merino wool is soft to the touch. The Henry MESA‘s Merino wool blend has wicking properties that keep babies cool on hot days and warm on cool days. Fun fact, the Bedouin tribes in the Middle Eastern desserts wear wool, plus this natural fiber is biodegradable!


Hottest ticket in town!

We know it can be challenging to get a ticket to a Tune-UP Gear-UP®  event in some of our busier areas in the country. If you have any issues currently or would like to request a tune-up in your area feel free to email me,,  with your question or request.

I am more than happy to walk you through our great at home tune-up tips,  help you process a warranty claim, or take your Tune-UP Gear-UP®  location request.

UPPAbaby Service Center in NYC

We are excited to announce that we have a new UPPAbaby service center opening in New York City on May 5th.  The service center will be located at buybuy Baby at 270 7th Ave, between 25th and 26th street.

At the service center you will be able to:

  • Schedule a tune up for your stroller
  • Ask questions about washing fabrics
  • Ask about maintaining your stroller
  • Get product and accessory demonstrations
  • Have minor repairs done

You can contact our service center to schedule an appointment by emailing (after we open on May 5th) or drop in during the service center’s operating hours.  If you drop in, please allow at least 30 minutes for any tune ups and repairs. Most repairs are complimentary and no charge to bring in your stroller for review and tune-up.


Tuesday 3:00pm – 8:00pm
Wednesday 3:00pm – 8:00pm
Thursday 11:00am – 4:00pm
Friday 2:00pm – 7:00pm
Saturday 12:00pm – 5:00pm

Folding the 2014-Earlier VISTA

If you’re ever having a hard time folding your 2014-earlier model VISTA stroller, there are a couple of things to check on your stroller.  Follow the steps below to troubleshoot folding your stroller.

  • Make sure the button at the top of the handlebar will squeeze in and the handlebar can slide up and down.
  • Check that the black plastic tab and silver pin on the left side of the frame are not visually damaged.
  • Squeeze the handlebar height adjustment button and the black plastic tab at the same time, push the handlebar down into the frame of the stroller.  You’ll feel a little resistance, push a half an inch further, and then you’ll be able to fold the stroller in half.  Watch this video to see how to fold your stroller.

For the smoothest fold, once the stroller is folded in half, spray some lubricant around the spring loaded pins in the middle joint.  Check out this video to see how to lubricate the middle joint of your stroller.

Eco Friendly Lubricants

We are going to be making a switch to Eco-Friendly and plant based lubricants.  We have tested out a few so far, and have been really happy with the results.  Below, find what we have tried (in order starting with our favorite) and a little about the product.

Orontas Plant-Based Spray Lubricant

  • Plant based formula
  • Biodegradable
  • No mineral oil
  • Non-Toxic
  • Fights rust
  • Comes with a small straw to reach tight spaces

LiquiFix Eco-Friendly Spray Lubricant

  • Safe for use on aluminum, plastics, rubber and synthetic materials
  • Creates a corrosion resistant barrier
  • Odorless and non-staining
  • Does not evaporate
  • Fights rust
  • Non-Toxic

3M Spray Silicone Lubricant – Low VOC

  • Eliminates squeaks, lubricates moving parts and seals out moisture
  • Protects against rust and corrosion
  • Reformulated with lower volatile organic compound (VOC) content

Adjusting Harness Strap Height on the VISTA and CRUZ

During our recent Tune-UP Gear-UP®  events in California, we had a lot of question about adjusting the height of the shoulder harness straps on the VISTA and CRUZ.  Some customers thought the strap was supposed to be fed through the slits on the seat fabric.  However, inside each of those slits is a fabric loop that the harness adjustment clip attaches on to.

  • Decide which slit/loop is the proper height for your child (use the loop above your child’s shoulder line, or closet to your child’s shoulder line).
  • Remove the fabric loop from inside of the slit in the seat fabric.
  • Detach the grey attachment clip from the current loop.
  • Slide the grey attachment clip onto the new fabric loop.
  • Push the shoulder harness pad up over the grey attachment clip.
  • Tuck the fabric loop you are no longer using into the fabric slit.

You can also check out this video about the harness system to see how to adjust the height of your shoulder harness straps.