All posts by Sam

Travel Facebook Q&A Recap

Thank you to everyone who participated in our travel themed Facebook Q&A! We hope those who tuned in learned a lot about traveling with our gear. If you missed it, below are the most frequently asked questions from the interactive Q&A. If you have any additional inquiries, our experts would be happy to help. You can get in touch with Sam Osborne, Tech Team Expert, at tuneup@uppababy.com or Daniella Brown, Child Passenger Safety Advocate, at carseat@uppababy.com.

Are the stroller fabrics washable?

The great thing about UPPAbaby products is that all fabrics are washable and instructions can be found here: https://tuneup.uppababy.com/wp-content/themes/twentythirteen/images/TuneUpCard_FIN2.pdf

We know sometimes you can be strapped for time to get things clean. @thetotsquad and @strollerspatoronto can help. With locations in DC, NY, LA and Toronto let them do the dirty work for you, so check them out.

How do I fold the 2014-earlier VISTA?

  1. Make sure the button at the top of the handlebar will squeeze in and the handlebar can slide up and down.
  2. Check that the black plastic tab and silver pin on the left side of the frame are not visually damaged.
  3. Squeeze the handlebar height adjustment button and the black plastic tab at the same time, push the handlebar down into the frame of the stroller.  You’ll feel a little resistance, push a half an inch further, and then you’ll be able to fold the stroller in half.  Watch this video to see how to fold your stroller – https://www.dropbox.com/s/22w7wpoixdry4rv/Vista%20Folding%202014-earlier.MOV?dl=0

For the smoothest fold, once the stroller is folded in half, spray some lubricant around the spring loaded pins in the middle joint.  To see how to lubricate the middle joint of your stroller – https://www.youtube.com/watch?v=LIAifnfwLfI

Where can I find eco-friendly lubricants? Do you recommend any?

Yes, we’ve tested a few out! We list our suggestions on the blog, visit here – https://tuneup.uppababy.com/eco-friendly-lubricants/

How do I adjust the harness straps on the VISTA and CRUZ?

  1. Decide which slit/loop is the proper height for your child (use the loop above your child’s shoulder line, or closet to your child’s shoulder line).
  2. Remove the fabric loop from inside of the slit in the seat fabric.
  3. Detach the grey attachment clip from the current loop.
  4. Slide the grey attachment clip onto the new fabric loop.
  5. Push the shoulder harness pad up over the grey attachment clip.
  6. Tuck the fabric loop you are no longer using into the fabric slit.

You can also check out this video about the harness system to see how to adjust the height of your shoulder harness straps – https://youtu.be/-NIqUdN6Elk

How can I clean the MESA harness pads?

Sure can! Our harness is a no re-thread harness, the straps cannot be removed for cleaning. You can spot clean your straps using a mild detergent and sandwich the harness between a rag to clean.  Another option is using a soft brush and your own mild detergent to scrub the “gunk” out of the straps, even an old toothbrush will work wonders!

Can the leather be cleaned?

Yes, it can! Keep in mind that leather is a natural product that develops a unique appearance through daily use and exposure to elements, adding to its appeal. Cleaning of the leather is recommended only when needed.

SURFACE DIRT: Most surface dirt can be removed by gently wiping with a clean, damp cloth.

SCUFFS: Lightly rub the marks with your fingers. Often the natural oils in the leather will help buff out small scuffs.

Always clean the leather while it’s on the stroller to prevent any stretching or losing shape. Do not dry in the sun.

How can I service my G-Series at home?

If you can’t make it to a Tune-UP Gear-UP event, don’t worry, we have some step-by-step tips you can do at home to get your stroller running smooth again.

  1. Remove front 2 wheels and wipe down and dry thoroughly
  2. Lubricate front wheel shafts with white grease or BuggyLOVE wheel love
  3. While the stroller is open, spray out the cross support bars where they meet the stroller frame. You will see silver square nubs, or pins, that engage on the cross bars when the stroller is open (the G-LINK has one pin located on the center frame, below the release handle).  Once you clean out these areas and let the wd-40 work into the joints, open and close the stroller several times to work any residual dirt out of the moving parts.  It is also helpful to lubricate the section of framing above and below the silver square nubs. Here is a video showing this process: https://youtu.be/Ae2E2erHAOk
  4. Spray clean back wheels and lubricate with WD-40

For reference photos, head to the blog: https://tuneup.uppababy.com/g-series-stroller-tune-up/

How can I service my CRUZ at home?

Yes, you can definitely perform a checkup at home. Follow the below steps, and head to the blog for more information -https://tuneup.uppababy.com/cruz-stroller-tune-up/

  1. Remove your back wheels and wipe down the wheel housing and wheels to remove all traces of dirt or grit.
  2. Remove all 4 wheels and wipe down and dry thoroughly
  3. Lubricate all 4 wheels shafts with white grease or BuggyLOVE wheel love
  4. Spray out back brake housing and brake pin with WD-40, let sink in and hit brake several times without wheel attached to clean out brake pins, may have to repeat process depending on how dirty
  5. Replace all 4 wheels back onto the frame
  6. 2014-earlier CRUZ strollers:  Flip over your CRUZ frame and at the bottom of the brake pedal you will see 2 screws. You can squeeze some bike chain wax, a beeswax lubricant, a little white grease or even squeeze some BuggyLOVE Wheel Love into the brake housing, let it soak in, hit the brake a few times and this will lubricate and clean out the mechanism keeping your brake smooth and easy to use.  Here is a quick video we made showing this process: https://youtu.be/gQUyOLfjPlw
  7. 2015-later CRUZ strollers: Fold the CRUZ and wipe down both sides of the middle folding joint
  8. 2014-earlier CRUZ strollers: Fold the stroller in half and wipe out any dirt and debris from the middle joint.  Spray WD-40 on either side of metal hook and pump hook up and down several times.  Lubricate again if needed.  Unfold the stroller again.
  9. Check basket fabric for rips or zipper issues and replace if necessary
  10. Check seat recline, footrest, harness, handlebar for proper working order
  11. Wipe down the frame and spot clean of fabric using BuggyLOVE
  12. Check rain shield for holes or rips

How can I service my VISTA at home?

Follow the below steps for VISTA maintenance, and feel free to email tuneup@uppababy.com with any questions along the way – we’re here to help!

  1. Remove all 4 wheels and wipe down and dry thoroughly
  2. Lubricate all 4 wheels shafts with white grease or BuggyLOVE WheelLOVE
  3. Spray out back brake housing and brake pin with WD-40, let sink in and hit brake several times without wheel attached to clean out brake pins, may have to repeat process depending on how dirty
  4. Replace all 4 wheels back onto the frame
  5. 2015-later VISTA strollers: Fold the VISTA and wipe down both sides of the middle folding joint.
  6. 2014-earlier VISTA strollers: Fold the VISTA and spray out the black plastic middle joint with WD-40 and tap on spring loaded middle joint to make sure it is free of dirt and debris. Here is a quick video we made showing this process: https://youtu.be/LIAifnfwLfI
  7.  Check basket fabric for rips or zipper issues, and replace if necessary
  8. Check seat recline, footrest, harness, bumper bar and handlebar for proper working order
  9. Quick wipe down of frame and quick spot clean of fabric using BuggyLOVE
  10. Check rain shield for holes or rips

Visit the blog for more details – https://tuneup.uppababy.com/vista-stroller-tune-up/

How can I remove the G-LUXE rear wheels?

Yes, you can. You will need something like an Allen Wrench or small screw driver to push in a pin on the frame of the stroller.

  1. Push in the silver pin on the front side of the rear wheel housing.
  2. Pull the wheel off of the frame.
  3. Repeat for second wheel.
  4. Detach brake cable from hooks on the frame.

Here’s a quick video to help – https://www.dropbox.com/s/5tgz6maywvoscwy/G-Series%20Wheel%20Removal%20Video%202015-Later?dl=0

What are your favorite fabric cleaners?

It’s safe to say we LOVE @buggyLOVE! We’ve tested four cleaners after applying sticky sunscreen to the VISTA canopy fabric: BuggyLOVE Fabric CleanerBuggyLOVE Frame and Accessory Cleaner, Dawn Liquid Dish Soap, and Method All-Purpose Cleaner.  I applied each of the different cleaners to a different sunscreen spot on the fabric, scrubbed it with a scrub brush, and then wiped the area with a dry, clean towel.  What I found?  All the cleaners worked great with removing the stains.

Our recommendation: The BuggyLOVE cleaners were the easiest.  I could scrub the stain, wipe the area with a towel and be done.  The Dawn Liquid and Method cleaner all left soap suds in the fabric, which required me using the hose to get all the soap out.  This soaked the whole seat and took longer to dry (I was surprised how much water came out of the seat after rinsing it!).  However, with the BuggyLOVE, I just wiped the newly cleaned area and that was it.  The only wet area on the seat was where I sprayed the cleaner, so it was much smaller and dried a lot faster.

How do I remove the VISTA and CRUZ fabrics for cleaning?

Great question! Watch this video to help – https://youtu.be/yxwVwTtNLvI

How do I clean the VISTA middle joints?

It’s simple! If your 2014-earlier VISTA is hard to fold, your middle joint probably just needs some lubrication.  Watch the video below to see how to lubricate your middle joint and get your VISTA folding smooth again – https://youtu.be/LIAifnfwLfI

How do I clean the CRUZ brake?

Watch this video to see how to lubricate the brake so it works smoothly for you – https://youtu.be/gQUyOLfjPlw

How do I unfold the G-LINK?

Watch this video to see how to properly unfold the G-LINK stroller using the center handle and foot pedal – https://youtu.be/UkXn2X72BDI

My G-Series is difficult to open and close. Any tips?

It probably needs some lubrication. Follow the steps below:

  1. Open your stroller.
  2. Spray the cross support bars, where they meet the stroller frame, with wd-40.
  3. You will see 2 silver square pins that engage on the cross bars when the stroller is open (G-LUXE/G-LITE have one on each side of the frame).  The G-LINK has one pin located on the center frame, below the release handle.
  4. Spray around the metal pin with lubricant, like wd-40.
  5. Open and close the stroller several times to work any residual dirt out of the moving parts.

Visit the blog for more information – https://tuneup.uppababy.com/g-series-opening-and-closing/

What Travel Bags do you offer?

We offer Travel Bags for the VISTA, RumbleSeat/Bassinet, CRUZ, MESA, G-Series, and G-LINK. By registering this travel bag online, any damage caused to your stroller during air travel is fully covered by us through our TravelSafe program.

You can find the VISTA Travel Bag here: https://uppababy.com/accessories/vista/travelbag/

You can find the RumbleSeat/Bassinet Travel Bag here: https://uppababy.com/accessories/vista/rs-bass-travel-bag/

You can find the CRUZ Travel Bag here: https://uppababy.com/accessories/cruz/travelbag/

You can find the MESA Travel Bag here: https://uppababy.com/accessories/mesa/mesa-travel-bag/

You can find the G-Series Travel Bag here: https://uppababy.com/accessories/g-series/travelbag/

You can find the G-LINK Travel Bag here: https://uppababy.com/accessories/g-link/travel-bag/

Can I fit the RumbleSeat or Bassinet in the VISTA Travel Bag?

The VISTA Travel Bag fits the stroller frame and Toddler Seat or the stroller frame and the Bassinet. We do offer a separate Travel Bag for the Bassinet or RumbleSeat, if needed.

What happens if my stroller gets damaged during travel?

Our TravelSafe Program guarantees your stroller during air travel and comes with your Travel Bag purchase. By simply registering the VISTA Travel Bag online, any damage caused to your stroller during air travel is fully covered by UPPAbaby. This program is offered only with the new Travel Bag. Program benefits are contingent upon your stroller being under its original two-year warranty. You must register your stroller and Travel Bag online here prior to your departure. If you fail to register your stroller, a proof of purchase must be provided in order to make a claim. UPPAbaby cannot replace a stroller if lost by the airline.

You’ll need to provide our CX team with photos of the stroller damage, proof of purchase for your travel bag, and proof of travel that includes a date (i.e. boarding passes, baggage tickets, flight confirmations, etc.).

Does the program cover wear and tear?

No, our TravelSafe program doesn’t cover normal wear and tear. The bag is designed to provide extra coverage of your gear, and it’s expected that the bag would endure general wear during travels. Please understand the warranty on our UPPAbaby products and accessories covers manufacturing defects.

Does the TravelSafe program cover just my stroller or the Travel Bag itself?

If you registered both your Travel Bag and your stroller, our TravelSafe program covers any damage to both.

How do I fit my VISTA in the Travel Bag?

Check out this video to see how to fit the VISTA in its Travel Bag: https://www.youtube.com/watch?v=VEyhiZDnHbs

How do you recommend carrying/transporting the VISTA?

We recommend folding the VISTA in the standing position and holding it by the side of the frame to carry.

Can I gate check my stroller or do I have to check the bag?

You can gate check your stroller. We recommend using our Travel Bags to protect your gear and our TravelSafe program will cover any damage to your stroller or Travel Bag. You can learn more about our TravelSafe program here: https://uppababy.com/travelsafe/

How do I bring my gear through security?

You can bring your gear through security and check it at the gate. They will have you remove your child from your stroller and then will send your car seat and stroller through the x-ray machine. We then recommend gate checking your gear in our Travel Bags.

Can I gate check my MESA?

Yes, if you choose not to bring the MESA on the plane, we recommend gate checking your car seat and using our MESA Travel Bag to protect the seat as it’s luggage grade material and padded inside.

What are the double configuration options for the VISTA?

The 2015-later VISTA offers many double configuration options. To learn more about these options and to see what adapters are needed for each, please visit our website here: https://uppababy.com/adapters/

What are the double configuration options for the 2014-earlier VISTA?

Please visit our website to learn more about the 2014-earlier double configuration options here: http://bit.ly/2fju6gj

 

I have an older VISTA. How do I attach the MESA?

We offer free adapters so you can use your new MESA with an older VISTA. Just fill out this form to get them: bit.do/mesaadapters.

How do you attach a Bassinet to an older Bassinet stand?

Please contact our Customer Experience team to get the necessary adapters that will allow you to attach a newer Bassinet to an older Bassinet stand. You can get in touch with them here: https://uppababy.com/help-desk/

How do I get rid of the scratches on my frame?

Unfortunately, we do not have a touch up solution for our dark frames since it’s such a unique color. If we come up with anything, we’ll notify our fans ASAP.

How do I stop my front wheels from shaking?

Sorry to hear this! Please try removing the wheels and cleaning them with a lubricant. If you need further assistance, please connect with our Customer Experience team here: https://uppababy.com/help-desk/

How do I clean the fabrics?

For VISTA/CRUZ: All fabrics are removable. We recommend spot cleaning or hand washing in cold water with mild detergent.

For G-LUXE: The removable seat pad and seat fabric with harness straps are machine washable. Please wash separately in cold water on gentle cycle with mild detergent.

For G-LITE: The removable seat fabric with harness straps is machine washable. Please wash separately in cold water on gentle cycle with mild detergent.

For G-LINK: The infant head roll is machine washable. Please wash separately in cold water on gentle cycle with mild detergent. The seat pads with harness straps, canopy and basket are not machine washable. Hand wash in cold water with mild detergent.

For MESA: The fabrics (seat pad, infant inserts, buckle pads and shoulder pads) can be machine washed in cold water on gentle cycle with mild detergent. The harness webbing + canopy can be spot cleaned using warm water with mild detergent.

Any plans for making a convertible car seat?

We currently only offer the MESA infant car seat, but we’ll be sure to update our fans if anything changes!

MESA Facebook Q&A Recap

We thank everyone who participated in our interactive Facebook Q&A to spread child passenger safety information during September Baby Safety Month. If you missed it, please see below. Feel free to email Daniella Brown, Child Passenger Safety Advocate, at carseat@uppababy.com with further car seat inquiries.

How do I select a car seat? Where do I start? What do I consider?

When selecting a car seat, it is important to find one that best fits your budget, your vehicle, and your family needs. Ease of use is most important! Did you know that three out of four seats are installed incorrectly?

Most retailers allow you to test and install car seats in your vehicle prior to purchase. This is helpful when making such a critical purchase decision. When installing, it is important to select a model that gives you the confidence that you’re installing it correctly every time either with LATCH or seat belt. Each vehicle and each car seat is different. When researching car seats, make sure you understand all the features and that they are easy for you to use. Always have your vehicle owner’s manual and the car seat manual on hand, so you can install the car seat correctly and achieve no less than one inch movement in the cross-car direction.

Are the more expensive car seats considered safer than the less expensive options?

All car seats are safe and follow the same safety standards created by the National Highway Traffic Safety Administration (NHTSA). Again, ease of use is key! Some car seats have additional safety features and functions that may be important to you to ensure an accurate install.

When is it the right time to transition to a forward-facing seat?

The UPPAbaby MESA is a rear facing only car seat that accommodates infants from 4-35 lbs and up to 32 inches. Most infants will outgrow their rear facing only car seat in height before weight. A good rule of thumb is to evaluate height when the MESA’s headrest is in the top most position. The child’s head should not be less than an inch from the top of this carriage. We recommend transitioning your child to a convertible seat in the rear facing mode by their first birthday. Safe Kids and American Academy of Pediatrics are good resources to reference as well.

My baby is due in the wintertime. How do I bundle them safely in the car seat?

Children should not wear bulky clothing while restrained in the carrier. Clothing or blankets can interfere with fastening or tightening the harness and won’t reach the hard points of your child’s body in a crash situation. Instead, place a blanket over the child after they have been properly secured in the harness. If you prefer, a car seat cover is ok to use in place of a winter coat, as long as it is a model that is placed on the outside of the car seat carrier.

What’s the best location for me to install my car seat?

The safest seating position is one that works best for your specific car seat, family and vehicle where you can get a tight install every time. If your car seat does not install best in the rear center seating location, it is recommended to move to one of the outboard seating positions. It is critical that you refer to your vehicle owner’s manual to confirm specific guidelines for installation and proper use because every car and car seat is different.

Reminder – the driver or passenger vehicle seat can not touch any portion of the car seat, even the carry handle.

How do I know if I’ve adjusted the harness and headrest properly in the MESA? 

Follow these three steps to ensure your child is restrained properly:

  1. Position the head restraint so that the harness rests at or slightly below the child’s shoulders.
  2. The chest clip should be positioned at armpit level. Make sure the shoulder pads don’t interfere with positioning the chest clip. The shoulder pads can be removed for proper fit. If fitting a preemie, the harness pads definitely need to be removed in order to achieve a tight and proper fit.
  3. Conduct ‘the pinch test’. The harness should be so snug that you cannot pull the strap from the body and pinch the excess harness fabric together at the shoulder, above the chest clip. The straps should be flat and untwisted.

Here’s a helpful video to show you these steps – https://youtu.be/qADFmwMiGcg

How do I know if my car has LATCH?

Check your vehicle instruction manual.

What if my car seat has been in a car accident?

The MESA follows NHTSA guidelines if a vehicle accident occurs:

  • NHTSA recommends that child safety seats be replaced following a moderate to severe crash in order to ensure a continued high level of crash protection for child passengers.
  • NHTSA recommends that child safety seats do not automatically need to be replaced following a minor crash.
  • Minor crashes are those that meet ALL of the following criteria:
    • The vehicle could be driven away from crash site
    • The vehicle door nearest child restraint was undamaged
    • There were no injuries to vehicle occupants
    • The air bags did not deploy and there was no visible damage to the child restraint

For more info, visit: http://www.nhtsa.gov/people/injury/childps/childrestraints/reuse/restraintreuse.htm

Do car seats expire?

Yes, all car seats have an expiration date. The MESA infant car seat expires after seven years from the date of manufacture, or after a crash. Refer to labels on the bottom of carrier and base.

Do I need a tech to install my car seat?

No, a technician is not required to install a car seat. However, if you’re unsure how to install your seat properly, which installation method to use, which seat location is best for you, or need assistance fitting your child properly, we encourage you to find a Safe Kids Check Up event or qualified installer in your area. Visit this locater to search for one near you: https://www.safekids.org/blog/more-400-car-seat-safety-checkup-events-happening-september

What position should the car seat carrier handle be in while installed in the car? 

It is important to consult with the manufacturer’s instruction manual or their customer service because manufacturer’s recommendations may vary. Carry handle locations can affect the performance of a car seat. The MESA carry handle can be in any of its three locked positions when installed in the vehicle.

Can the MESA go on planes?

Yes, the MESA carrier is certified for use in an aircraft when used according to manufacturer’s instructions. The MESA base is not approved for aircraft use.

Do you offer a carry bag?

Yes, we offer a MESA TravelSafe Travel Bag. Visit our website to learn about it here: https://uppababy.com/accessories/mesa/mesa-travel-bag/.

Our MESA carrier is FAA approved when used according to the manufacturer’s instructions. We suggest you travel with your MESA in flight for optimal safety.

Which strollers do the MESA work with?

The MESA infant car seat fits directly on the VISTA and CRUZ, without the need for adapters.

For 2014-earlier VISTA models, an adapter is needed to attach the MESA car seat. To receive required adapters, fill out this form to see if you’re eligible: http://uppababy.com/adapters

Can I install the MESA without a base?

Yes! For everyday convenience, city-dwellers traveling in cabs, or vacationing families, the base is not required to achieve a safe and secure install with the MESA. The lap belt routes through the blue guides that are located near the carrying handle of carrier when rear facing. Please reference your MESA manual and your vehicle manual for seat belt guidance.

Please make sure that the red line on the side of the carrier is parallel to your vehicle floor rather than the ground outside the vehicle. This ensures the back angle of the carrier stays in the correct position so the baby’s head is not flopping forward and closing their airway.

Is the MESA reversible on the stroller?

Yes, the MESA can be attached in either direction on the VISTA or CRUZ stroller frame. Some parents find it helpful to have the car seat forward facing so it can be pulled up to a table without the stroller handle in the way

Is the MESA reversible in the car?

The MESA is a rear-facing car seat only.

Is the MESA preemie-approved?

Yes, the MESA is preemie-approved. The low harness position and included infant insert accommodate babies as small as 4 lbs.

Is it ok to remove the harness pads and replace with others?

It’s not ok to use non-regulated items with your car seat, because the items are not crash tested with the MESA, and that can impact the efficacy of a seat. However, if you are putting a preemie in the MESA, the harness pads will need to be removed because you won’t be able to get the retainer clip at armpit level and you will not be able to pull the harness tight enough to secure your child properly.

What happens if my child can unclip the chest clip?

The chest clip is used simply as a harness positioning aid. It is not required by Federal child passenger safety seat standards (FMVSS213), nor is it the mechanism used to restrain the child in the seat in the event of a crash.

How do you install the MESA carrier with a seat belt?

Watch our video to help you understand how to install with belt here: https://youtu.be/_4VbJn5_ovE.

Does the Henry MESA wool pass any certifications?

The merino wool fabric used has been OEKO-TEX® Standard 100 certified. OEKO-TEX® Standard provides parents with confidence that the fabric has been tested for harmful substances.

Where has the Henry MESA been tested?

UPPAbaby conducts extensive testing through a private, 3rd party testing facility to ensure they meet the most up to date ASTM and JPMA compliance standards, state and federal governmental testing requirements.
In addition, the UPPAbaby MESA car seat in Henry was tested by the renowned:

  • org/HealthyStuff.org as part of their Children’s Car Seat Study
  • Duke University’s Superfund Research Center
  • Participated in a Facebook Live with CBS San Francisco reporter, Julie Watts

What are the flame retardant materials used in the other MESA fashions (excluding Henry)?

The MESA flame retardant chemical composition does not include:

  • Polybromintated diphenyl ethers
  • Chlorinated flame retardants, such as chlorinated tris (a known carcinogen)
  • Brominated flame retardants (BFRs)
  • Phosphorus-based, halogen-free FRs

Do any of the MESA fashions contain the following?

  • BPA – NO
  • Phthalates – NO
  • Lead – NO
  • Latex – NO
  • Teflon – NO
  • ScotchGuard – NO
  • PVC – NO, only the MESA rain shield has PVC

Do the other MESA fashions, apart from Henry, use any melamine, brominated, chlorinated or organophosphate (including: TDCPP, TPP, TCPP) flame retardants?

None of the MESA fashions use any melamine, brominated, chlorinated or organophosphate flame retardants.

Does the Henry MESA still pass FMVSS 213?

Yes, the Henry MESA, and all other fashions of the MESA, pass the FMVSS 213 safety standard to be sold in the U.S.

Why did you choose merino wool?

In addition to being the only fiber that is naturally flame resistant, merino wool is also a wicking fiber that is comfortable in both warm and cool temperatures.

Are there any flame retardant chemicals applied to the Henry?

Our chemical free flame bonding application of merino wool to foam allows us to rely on the inherent fire resistant qualities of wool to pass government flame retardant standards under FMVSS 302.

Can the wool fabric be cleaned?

Yes!

Fabrics (seat pad, infant inserts, buckle pads and shoulder pads) -Machine wash in cold water on gentle cycle with mild detergent. Dry flat and away from direct sunlight before re-use or storage. DO NOT bleach, iron or dry clean.

Harness webbing + canopy – Spot clean using warm water with mild detergent. Air dry completely before re-use or storage. DO NOT bleach or dry clean.

Plastic – Spot clean using warm water with mild detergent. Towel dry completely before re-use or storage. DO NOT bleach.

Buckle and lower anchor connector hardware – Buckle should fasten with a “click” if not, rinse under warm running water. DO NOT use detergents or lubricants.

How do you wash the MESA fabrics?

Fabrics (seat pad, infant inserts, buckle pads and shoulder pads) -Machine wash in cold water on gentle cycle with mild detergent. Dry flat and away from direct sunlight before re-use or storage. DO NOT bleach, iron or dry clean.

Harness webbing + canopy – Spot clean using warm water with mild detergent. Air dry completely before re-use or storage. DO NOT bleach or dry clean.

Plastic – Spot clean using warm water with mild detergent. Towel dry completely before re-use or storage. DO NOT bleach.

Buckle and lower anchor connector hardware – Buckle should fasten with a “click” if not, rinse under warm running water. DO NOT use detergents or lubricants

What’s the warranty?

We offer a three year warranty on all strollers, infant car seats, and now select accessories (Bassinet, RumbleSeat & PiggyBack) by registering your product online within 3 months of purchase. To register your MESA, go here: https://uppababy.com/registration/carseat/

How do I remove and install the MESA fabrics?

The MESA seat fabric and canopy fabric is easily removable for cleanup without the need to disassemble the harness. Watch how to take off the fabrics if your seat gets dirty here: https://www.youtube.com/watch?v=sl7G6h-cJDg

Done washing? Watch how to install the MESA fabrics here: https://www.youtube.com/watch?v=6vs6-yvKwFo&feature=youtu.be

What are the fabrics used in the MESA?

The MESA fabrics consist of the following:
Outer covering: 100% Polyester, Filling: 100% Polyester, Infant Insert Padding: 100% Polyurethane Foam, Canopy: 88% Polyester/12% Spandex

Wool MESA Outer Covering: 65% wool / 35% polyester Canopy: 100% polyester Filling: 100% Polyurethane Foam Padding: 100% Polyurethane Foam

How do I remove and attach the MESA canopy?

To remove the canopy, view this video, go here: https://www.youtube.com/watch?v=rgEuERyWkjM
To attach the canopy, view this video, go here: https://www.youtube.com/watch?v=cis64W02dhs

Why aren’t car seats a safe resting place for extended periods?

Infants shouldn’t be in the car seat for extended periods of time, which is why we have the Bassinet as another alternative for lengthy trips/strolls. Experts say that the time limit that an infant should be in a car seat sleeping is two hours. When we designed the MESA, we considered the angle and how the baby should safely lie while in the carrier, base and stroller.

Do all hospitals require a car seat before leaving?

Yes, you can’t leave the hospital without a proper child restraint, so be sure to purchase and install your child restraint before delivering. Hospitals will perform breathing tests using child restraints for preemies to confirm their airways are open and they are breathing correctly while sitting in the seat.

What if my infant is below 4 lbs, how can I transport them?

Safe Ride News describes this well, see below: http://www.saferidenews.com/srndnn/LinkClick.aspx?fileticket=Li52zNYtOzA=

Infants who are premature, very small, or have other medical conditions may experience dangerous breathing or heart rate problems when seated in the semi-reclined position of a rear-facing car seat. For these infants, even a car seat with a harness that fits perfectly according to the guidelines above is not appropriate. The hospital should monitor at-risk infants in a car seat before discharge. In some cases, a doctor will determine that the child may go home only if riding in a lying down position.

Angel Guard offers their Angel Ride model, suitable from birth to 9 lbs. Baby may ride in prone, supine, or side-lying position.

What are some aspects that the engineering team did in order to incorporate added safety?

The MESA is the only seat with a technology utilizing a tightness indicator and self-retracting LATCH connectors for fast, accurate and easy installation. The MESA indicator window changes from red to green showing parents when it’s installed properly.

Some safety benefits include the MESA’s integrated headrest with Side Impact Protection, which is incorporated into the shell construction. It’s an adjustable headrest that moves as baby grows, and is equipped with EPP foam-constructed wings that help distribute crash forces, minimizing head trauma and whiplash.

MESA’s adjustable harness and crotch strap settings allow it to securely fit infants as small as 4 pounds. As your baby grows, MESA adjusts — accommodating
babies as large as 35 lbs. The included infant insert is ideal when your baby is
between 4 and 8 pounds, as it creates a flatter and safer riding position for preemies and small newborns.

How did you incorporate the no re-thread harness?

When we starting working on the MESA, we evaluated NHTSA’s top five misuse items and really looked at how we could tackle them as a team.  In an effort to get rid of the use of a splitter plate in the back and that misuse, we incorporated our harness into our head restraint. As you adjust the MESA headrest, our harness shifts with it so if baby is sleeping or you notice the harness needs to move, you can accomplish this without waking your little one.

Remember that the harness should be at or below your child’s shoulders when they rear facing.

How did you design the smart secure system and what were the items that you evaluated prior to starting this design phase?

The idea of the Smart Secure System started again from the evaluation of NHTSA’s top five misuse items.  With installation being high on that list, we looked at how we could make the whole concept easy for parents. We knew we wanted to have some kind of visual aid to let parents know they were installed correctly and we wanted to make the whole process easy even for grandparents!

With the SMARTSecure™ System we have two vehicle retractors in the base.  For those that don’t know what that is, it is the mechanism that takes the belt and retracts it back into the vehicle and also locks upon impact in a crash situation.  Just by pressing those orange buttons on top of your base, the mini connectors can be extended from their storage pockets and then attached to the vehicles lower anchors.  Then comes the easy part; just by grabbing the top rails on the base and applying weight, the retractors really do all of the work for you and pull that base into the seat bight (where the cushion and back meet).  The tension indicator on top rolls over red to green and when it’s all green, that means you are tightly installed!

Are there any special things we should know about the MESA?

A couple of things to point out about the MESA is that in order to adjust the head rest, there is a little grey tab at the top of the carrier near the canopy.  You have to pull this tab and then grab the top of the head rest and shift it up and down to adjust it.  Remember, the harness will move with it.

Also, the little window on top of the base is the tension indicator, not the level.  To adjust the level, you need to press the little grey button between the two orange buttons when it’s not installed.  This is the first step you should be doing before you attempt to install the base.  The little window on the side of the base, which is the base level, will then move.  You want both the tension indicator and the level to be all green in order to achieve a correct install.  If the level is green then when you place the carrier on the base, your child’s back angle will be at the correct location.

What’s New in 2018?

Information about our 2018 product was recently released.  Keep reading to find out what is new for our strollers and car seats in 2018.

VISTA

  • An extended bassinet
  • Front wheel design/tread
  • 100% premium leather accents on all fashions
  • Fashions include:  Jordan (Charcoal Mélange/Silver/Black Leather), Emmett (Green Mélange/Silver/Saddle Leather), Henry (Blue Mélange/Silver/Saddle Leather), Gregory (Blue Mélange/Silver/Saddle Leather), Loic (White/Silver/Saddle Leather), Jake (Black/Carbon/Black Leather), Denny (Red/Silver/Black Leather) and Taylor (Indigo/Silver/Saddle Leather)

CRUZ

  • 100% premium leather accents on all fashions
  • Fashions include:  Jordan (Charcoal Mélange/Silver/Black Leather), Emmett (Green Mélange/Silver/Saddle Leather), Gregory (Blue Mélange/Silver/Saddle Leather), Loic (White/Silver/Saddle Leather), Jake (Black/Carbon/Black Leather), Denny (Red/Silver/Black Leather) and Taylor (Indigo/Silver/Saddle Leather)

G-LUXE

  • Robust frame design
  • Large multi-paneled stretch knit canopy
  • Expanded large basket
  • Redesigned front end with single wheels
  • New fashions: Jordan (Charcoal/Red exposed stitch/Silver) and Aidan (Denim/Orange exposed stitch/Silver)

G-LITE

  • Zipper recline
  • Large multi-paneled canopy
  • Larger easy-access basket
  • Fashions include: Jake (Black/Carbon) and Denny (Red/Silver)

MESA

  • New fashions: Denny (Red) and Jordan (Charcoal Mélange)
  • Jordan fashion is naturally fire retardant

MINU

  • Compact, lightweight stroller
  • Weighs just under 15 lbs
  • One-hand action fold
  • Large, easy-access basket
  • All wheel suspension
  • Infant and car seat compatible with from birth kit and/or car seat adapters
  • Carry strap
  • Fashions include: Jake (Black Mélange/Carbon/Black Leather), Jordan (Charcoal Mélange/Silver/Black Leather), Denny (Red Mélange/Silver/Black Leather), Ryan (Teal Mélange/Silver/Saddle Leather)

 

Happy National Child Safety Week!

Read what our Car Seat Expert, Daniella Brown, recommends to parents, including selection, location, fit and more. Don’t forget to tune in to our Facebook Q&A Thursday, September 21 at 7 P.M. EST to ask all your child passenger safety and MESA questions. We’ll be giving all active participants the chance to win a MESA!

How do I select a car seat?

All car seats on the market are safe otherwise manufacturers couldn’t put their seats on the shelves at retail.  They all follow the same safety standards created by the National Highway Traffic Safety Administration (NHTSA).  There are some car seats on the market that have additional safety features so after doing your research, these features may be of importance to you.

When selecting a car seat, it is important to find one that best fits your budget, your vehicle and your family needs.  Most retailers nationwide will allow you to try to install car seats in your vehicle prior to purchase.  This is such a great advantage when you are making such a critical decision.  When installing, it is important to select a model that gives you the confidence that you’re installing it correctly every time either with LATCH or seat belt.  Each vehicle and each car seat are different which is why doing this exercise will help.  When you are reviewing your car seats through hands-on experience, make sure you understand all the features and that they are easy for you to use.  Always have your vehicle owner’s manual and the car seat manual on hand, so you can install the car seat correctly and achieve no less than one inch movement in the cross-car direction.

Rear-Facing vs. Forward-Facing

I am sure as a mom, caregiver or Child Passenger Safety Technician (CPST), you are aware that there is a big push to leave children in a rear-facing car seat for as long as possible.  In an effort to increase this awareness, many manufacturers have increased the weight limits on their car seats when they are in the rear-facing mode.  The American Academy of Pediatrics (AAP) stresses that children should stay rear-facing until a minimum of 2 years old or when they meet the height and weight requirements of their car seat in that mode.

Why is that, you may ask?  It’s because a child’s head is so heavy that the rest of their body hasn’t caught up to its weight and size proportionally.  If you turn them forward too soon, with their head being so heavy and their neck and spine still under development, they are likely to possibly snap their necks and long-term damage could occur.  If a child is restrained in a car seat facing forward and then their car seat is restrained to the vehicle seat, the only object moving forward in a crash situation freely is their head.

Some additional information to note:  From an installation standpoint, if a child is rear-facing, their harness should be at or below their shoulders.  If a child is forward-facing, their harness should be at or above their shoulders.

 Location, Location, Location

I get asked this question quite a bit….what is the best location for me to install my car seat?  It is all about what works best for your car seat, your vehicle and your family to ensure you get the tightest install every time.

The standard used to be center is best, but many times it is hard to get a tight install with the seat belt if LATCH is not available.  There are other possible installation concerns. For example, if there is a bump there or perhaps not a big enough surface for the car seat to sit on, it’s hard to get that tight install.  In the UPPAbaby MESA’s case, we don’t allow the front vehicle seat to touch any portion of our seat so it can react properly in a crash situation.  If there is a tall driver operating the vehicle, that center seating location may not work based on where that front vehicle seat is relative to the MESA.  It may also come down to the parent’s preference.  It could be hard for mom to lift the weight of the baby plus the car seat all the way over to that center seating location.

Many retailers allow you to install a car seat to see if it works with your vehicle.  This is a great opportunity because every vehicle is different and there are many things that can affect install like cloth or leather material, the size of the seating surface, or the location of the buckles and lower anchors to name a few.

Lastly, you need to consider who is also traveling with you in your vehicle.  Is there another child in a car seat?  Is there a grandparent or other occupants? If there is another child in a car seat, you want to make sure that the car seats are not on top of one another and are not affecting the installation. Every car seat should have no more than one inch movement in the cross-car direction.  If there are other occupants, please make sure they buckle up because they can be projectiles in an accident as well.

Should every occupant always buckle up? 

The front vehicle seat will not stop a moving body in a crash.  By buckling up, the risk of injury decreases for every occupant.   Through means of buckling up, all occupants can take advantage of the vehicles safety components in an effort to decrease injury during a crash situation.  Leading by example for our children is also an important factor to consider.  Please always buckle up!

How do I properly fit my child in a car seat?

The first step you should always do before attempting installation or placing your child in their car seat is to read the car seat and vehicle owner’s manual.  You need to become well versed in the safety features of your vehicle, what type of seat belts you have, where your LATCH locations are in your vehicle and how your car seat manufacturer instructs you to install your child and your car seat.

When a child is placed in a rear facing seat, their harness must be at or below their shoulders.  For older children in a forward facing harnessed seat, the harness should be at or above their shoulders.  In all cases, the chest clip (also known as a retainer clip) should be at armpit level and the harness should be snug so that it cannot be pinched at the shoulder location.

A few additional items to point out when installing your child in the MESA are:

  • If you are putting a preemie in the MESA, the harness pads will have to be removed because you won’t be able to get the retainer clip at armpit level and you will not be able to pull the harness tight enough to secure your child properly.
  • Our infant insert is a tool for properly positioning your child relative to the harness. We provide a recommended weight, not a required weight of 4 to 8 lbs.  If your child is sitting on top of the buckle or the harness is cutting into their thighs, these are indications they no longer need the infant insert.

 

Written by Daniella Brown, UPPAbaby Car Seat Expert. For more questions, feel free to email carseat@uppababy.com directly.